Effective date: April 23, 2026
This Privacy Policy applies to information collected by Fresh Start Division ("FSD," "we," "us") through freshstartdivision.org. This is not legal advice. Please consult qualified counsel regarding your specific privacy rights, particularly under state-specific laws such as the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
Information we collect
We collect information you voluntarily provide through our eligibility assessment and contact forms, including:
- Name, email, phone number
- Tax debt amount range and tax situation details
- Information about IRS notices received
- Employment and filing status
We automatically collect certain information through cookies and similar technologies:
- IP address, browser type, device information
- Pages viewed, time spent on pages, referral source
- UTM parameters and advertising attribution
How we use information
We use collected information to:
- Provide and improve our information resources and matching services
- Match taxpayers with appropriate partner firms in our network
- Communicate with users about their inquiries
- Measure advertising effectiveness and conversion
- Comply with legal obligations
Information sharing
We share information with partner tax resolution firms when users complete our eligibility assessment and consent to being connected with a firm. We share information with service providers (analytics, hosting, email, advertising platforms) as necessary to operate our services.
We do not sell personal information for monetary consideration. California residents have specific rights under the CCPA/CPRA — see our California Privacy Rights section.
Your choices
You can:
- Opt out of marketing communications at any time via unsubscribe links
- Request deletion of your personal information
- Request a copy of personal information we hold about you
- Correct inaccurate information we hold about you
Email privacy@freshstartdivision.org to exercise these rights.
Tracking technologies
We use cookies and similar technologies, including Google Analytics 4 and Meta Pixel, to understand site usage and measure advertising. You can control cookies through your browser settings.
TCPA consent
By providing your phone number through our eligibility assessment, you consent to receive calls and text messages from FSD and our partner firms about tax resolution services, including through automated dialing systems. Consent is not a condition of receiving our information resources. You can revoke consent at any time.
California privacy rights
California residents have specific rights under the CCPA and CPRA, including rights to know what information is collected, request deletion, correct inaccurate information, opt out of certain sharing, and limit use of sensitive personal information. Email privacy@freshstartdivision.org with "California Rights Request" in the subject line to exercise these rights.
Children's privacy
FSD services are not directed to children under 18. We do not knowingly collect information from children.
Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be posted with an updated effective date.
Contact
Privacy questions: privacy@freshstartdivision.org
This policy is a template provided for informational purposes. You should have qualified legal counsel review and customize it for your specific business practices, particularly regarding TCPA consent mechanics, CCPA/CPRA-specific notices, and jurisdiction-specific requirements before relying on it in production.